Tech Access was developed in 2016 as a special grant-funded project to enhance the Kansas City Library's digital inclusion services to the community. In the beginning, we realized library staff could not provide digital literacy training services to patrons directly so we turned to the diverse array of expertise of community volunteers. This is how the Tech Coach Volunteer program was born!

As our volunteer team grew, we identified gaps in our ability to maximize the success and community impact of Tech Access. Through the generosity of several charitable foundations and state government grants, we have been able to expand our collection of resources. 

Tech Access is now a collection of resources designed by The Kansas City Public Library to serve adults patrons in pursuit of digital literacy and workforce skills:

  • Tech Coach Volunteers

  • Mobile Computer Lab

  • Learning Pathways (assessments, curriculum and certifications)

  • Community Partnerships

Since digital inclusion remains a top priority for the Library, Tech Access is now established as a permanent subdivision of the library's Strategic Initiatives Department, although, programming support is still made possible by charitable giving and grants. 


To connect communities to overcome the digital divide for adults in pursuit of tech proficiency, workforce skills, and lifelong learning. 


The digital divide is not a barrier for KC adults in pursuit of skills and knowledge 


  • Equitable—We will always be accessible, respectful and flexible in order to be of assistance to everyone.  

  • Reliable –We will always be there when and where we say we will be.  

  • Commitment—We will always follow-through and do what we say we will.  

  • Responsive—We will always ask first rather than make assumptions about the needs of those we serve. 

  • Efficient—We will always use your (our patrons') time as if it's (our?) your most precious resource. 

  • Supportive—We will always contribute to the success of our patrons, our team, the Kansas City Public Library, and the Kansas City community.